Returns and Exchanges

 

[Cancellation of Orders and Exchange and Return of Products]

Orders cannot be cancelled once the sales contract has been finalized.
If you wish to cancel an order after the sales contract has been finalized, please contact us support@plotz.co or here.
*Products cannot be exchanged or returned after they have been delivered.
*If you wish to exchange or return a delivered product, you must contact us within 14 days of its arrival.
*The following types of products cannot be canceled, returned, or exchanged regardless of the preceding provisions.

1) Opened or used products
2) Products damaged or soiled in the customer’s possession
3) Products with some parts missing, including packaging (bag/case)
4) Products customized or processed as specified in customer’ order.
5) Other products indicated as non-returnable on the product showcase page

If you receive a product that is clearly defective or the wrong product, we will pay the shipping costs associated with its return.
If you wish to return a product for other reasons, you are responsible for the shipping costs.

 

HOW TO PROCEED WITH AN EXCHANGE

Send an email to support@plotz.co with a brief explanation of your exchange, as well as the item’s style number. Upon the acceptance of your exchange please send the package to the address below:

PLOTZ ONLINE STORE 
RM511 Level 5 JCCAC, 30 Pak Tin St. Shek Kip Mei, Kln, Hong Kong

Or Submit your information Here

All returns/exchange must be authorized by PLOTZ.  

All exchanges are subject to availability.

We reserve the right to reject any returns and exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund or exchange cannot be granted. For any questions or concerns regarding returns or exchanges, please send an email to support@plotz.co

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